Privacy Policy

This privacy policy is crucial for MyOpNotes as it clearly outlines how the company collects, uses, and protects user data on its website. It provides transparency to users regarding the handling of their personal information, builds trust, and ensures compliance with data protection laws.


This privacy policy applies between you, the User ofthis Website, and OpNote Ltd,the owner and provider of this Website. OpNote Ltd takes the privacy ofyour information very seriously. This privacy policy applies to our use of anyand all Data collected by us or provided by you in relation to your use of theWebsite. The policy will be updated if there is a change in the purpose of thedata collection and this may mean re-obtaining user consent via the app.


This privacy policy should be read alongside, and inaddition to, our Terms and Conditions, which can be found at:

Please read this privacy policy carefully.

Definitions and interpretation

  1. In this privacy policy, the following definitions are used:


collectively all information that you submit to OpNote Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;


a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;


the UK General Data Protection Regulation;

OpNote Ltd,    we  or us

OpNote Ltd, a company incorporated in England and Wales with registered number 14438750 whose registered office is at 19 Clowbridge Drive, Loughborough,   Leicestershire,  LE11 4SU;

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;

User or you

any third party that accesses the Website and is not either (i) employed by OpNote Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to OpNote Ltd and accessing the Website in connection with the provision of such services; and


the website that you are currently using,, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

  1. In this privacy policy, unless the context requires a different interpretation:
  1. the singular includes the plural and vice versa;
  2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
  3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
  4. "including" is understood to mean "including without limitation";
  5. reference to any statutory provision includes any modification or amendment of it;
  6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

  1. This privacy policy applies only to the actions of OpNote Ltdand Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
  2. For purposes of the applicable Data Protection Laws, OpNote Ltdis the "data controller". This means that Opnote Ltd determines the purposes for which, and the manner in which, your Data is processed.

Data collected

  1. We may collect the following Data, which includes personal Data, from you:
  1. name;
  2. date of birth;
  3. job title;
  4. profession;
  5. general wellness data;
  6. contact Information such as email addresses and telephone numbers;
  7. demographic information such as postcode, preferences and interests;
  8. general identifier - NHS number
  9. physical description
  10. physical and mental health data
  11. gender
  12. IP address (automatically collected);
  13. web browser type and version (automatically collected);
  14. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);

in each case, in accordance with this privacy policy.

How we collect Data

  1. We collect Data in the following ways:
  1. data is given to us by you;
  2. data is received from other sources; and
  3. data is collected automatically.

Data that is given to us by you

  1. OpNote Ltd will collect your Data in a number of ways, for example:
  1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
  2. when you register with us and set up an account to receive our products/services;
  3. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
  4. when you enter a competition or promotion through a social media channel;
  5. when you elect to receive marketing communications from us;
  6. when you use our services;

in each case, in accordance with this privacy policy.

We only collect minimum data items that are necessaryto provide our services, therefore ensuring data minimization principles aremet.

Purpose for collection

Date of birth - Essential for patient identification, age verification, and age-related medical considerations.

General wellness data - Helps in understanding the overall health status of a patient, which can influence treatment decisions and post-operative care.

NHS number - A unique identifier in the UK healthcare system, ensuring accurate patient records and facilitating seamless healthcare service delivery.

Physical description - Useful for personal identification and in some cases, it can be relevant to surgical planning or post-operative care.

Physical and mental health data - Crucial for a comprehensive understanding of the patient’s health, informing surgical decisions, and tailoring post-operative care.

Gender - Important for personalised healthcare, ascertain conditions and treatments can vary based on gender.

Data that is received from publicly available third parties sources

  1. We will receive Data about you from the following publicly available third party sources:
  1. LinkedIn;
  2. Twitter.

Data that is collected automatically

  1. To the extent that you access the Website, we will collect your Data automatically, for example:
  1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
  2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our use of Data

  1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
  1. internal record keeping;
  2. improvement of our products / services;
  3. transmission by email of marketing materials that may be of interest to you;
  4. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

in each case, in accordance with this privacy policy.

  1. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
  2. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:
  1. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
  2. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
  3. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.
  1. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
  2. We may use your Data to show you OpNote Ltd adverts and other content on other websites. If you do not want us to use your data to show you OpNote Ltd adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed "Cookies" below).

Who we share Data with

  1. We may share your Data with the following groups of people for the following reasons:
  1. our employees, agents and/or professional advisors - to obtain advice from professional advisers; in each case, in accordance with this privacy policy.
  2. We won't share for other reasons/ with otherparties, except as has been set out in the policy without obtaining yourconsent.

Keeping Data secure

  1. We will use technical and organisational measures to safeguard your Data, for example:
  1. access to your account is controlled by a password and a user name that is unique to you.
  2. we store your Data on secure Amazon WebServices (AWS) servers
  3. Data is encrypted both when in storage/atrest and in transit. Advanced Encryption Standard (AES) encryption is used with256-bit key size (AES-256).
  4. If users have any knowledge of a child accessing the app and providing personal data without parental consent they can report this to OpNote Ltd Data Protection Officer by email (See contact details). This data will be deleted within 60 days
  1. Technical and organisational measures include measures todeal with any suspected data breach. If you suspect any misuse or loss orunauthorised access to your Data, please let us know immediately by contacting OpNoteLtd Data Protection Officer by email (See contact details)
  2. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.

Data retention/destruction

  1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
  2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

  1. You have the following rights in relation to your Data:
  1. Right to access the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
  2. Right to correct the right to have your Data rectified if it is inaccurate or incomplete.
  3. Right to erase the right to request that we delete or remove your Data from our systems.
  4. Right to restrict our use of your Datathe right to "block" us from using your Data or limit the way in which we can use it.
  5. Right to data portability the right to request that we move, copy or transfer your Data.
  6. Right to object the right to object to our use of your Data including where we use it for our legitimate interests.
  7. Right to opt-out users have the right to opt-out of decisions based solely on automated processing, including profiling, which produces legal effects concerning them or similarly significantly affects them.This right allows users to request human intervention, express their point ofview, and obtain an explanation of the decision and challenge it. Users canexercise this right by adjusting their preferences in our system's settings orby directly contacting our Data Protection Officer.
  8. Automated decision making you have the right to request that we donot process your personal data for the purpose of automated decision making
  1. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact OpNote Ltd Data Protection Officer by email (See contact details) and will respond within 60 days of the receipt of the request.
  2. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at
  3. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

  1. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

  1. OpNote Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of OpNote Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
  2. We may also disclose Data to a prospective purchaser of our business or any part of it.
  3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.


  1. This Website may place and access certain Cookies on your computer. OpNote Ltd uses Cookies to improve your experience of using the Website and to improve our range of services. OpNote Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
  2. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
  3. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling OpNote Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
  4. This Website may place the following Cookies:

Type of Cookie


Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookie.

Targeting cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

  1. You can find a list of Cookies that we use in the Cookies Schedule.
  2. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.
  3. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
  4. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
  5. For more information generally on cookies, including how to disable them, please refer to You will also find details on how to delete cookies from your computer.


  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
  2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
  3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

  1. OpNote Ltd reserves the right to change this privacy policyas we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.The policy will be updated if there is a change in the purpose of the data collection and this may mean re-obtaining user consent via the app.
  2. You may contactOpNote Ltd Data ProtectionOfficer by email (See contact details)

This privacy policy was created on 04 June 2023 and updated on 12 January 2024.

Contact details

  1. Users can make further enquiries about OpNote Ltd’s privacy policy by contacting the Data Protection Officer.
  2. OpNote Ltd Data Protection Officer is Martin Woolley and is contactable by email at


Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Strictly necessary cookies

We use the following strictly necessary cookies:

Name of cookie

Purpose of cookie


This cookie is essential for ensuring that your session on our website is secure and is deleted when you close your browser.

Functionality cookies

We use the following functionality cookies:

Name of cookie

Purpose of cookie

Cookie consent_status

This cookie remembers whether you have accepted our use of cookies on the site.


These cookies remember your settings and preferences, like your chosen language or location, for future visits to our website. This information is retained even after you close your browser, making your return visits more convenient.


This cookie is used to keep you signed in to our site so you don’t have to sign in each time you return. This cookie stays in your browser even after you close it and may be used by your browser on subsequent visits to our site


This type of cookie is used to remember the region you have selected so that we can provide you with local content relevant to your area. By remembering your region, we can ensure that the information displayed on our website is most applicable to you

Analytical/performance cookies

We use the following analytical/performance cookies:

Name of cookie

Purpose of cookie

_ga, _gid, gat

These Google Analytics cookies are used to collect information about how visitors use our site. The cookies collect information anonymously, including the number of visitors, where visitors have come to the site from, and the pages they visited.

Targeting cookies

We use the following targeting cookies:

Name of cookie

Purpose of cookie


This Facebook Pixel cookie helps track conversions from Facebook ads, optimize ads based on collected data, build targeted audiences for future ads, and remarket to qualified leads.


hese Google Ads cookies are used by Google Ads to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. They may also be used to show targeted advertisements to the user.

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